Terms and Conditions and Privacy Policy

Terms and Conditions:

Service Agreement: By engaging with Lucy's Cleaners for dry cleaning, home, office, or business cleaning services, you agree to abide by the terms and conditions outlined herein.

Scope of Services: We provide professional dry cleaning and cleaning services for homes, offices, and businesses. Our services include but are not limited to one-time deep cleaning, regular maintenance cleaning, stain removal, fabric care, and tailored cleaning solutions.

Service Booking: Booking of services can be done through our website, mobile app, or by contacting our customer service team. All bookings are subject to availability and confirmation.

Cancellation and Rescheduling: Clients must provide a minimum notice period for cancellations or rescheduling of appointments. Failure to do so may result in a cancellation fee.

Payment: Payment for services rendered is due upon completion unless otherwise agreed upon. We accept various forms of payment, including cash, credit/debit cards, and electronic payments.

Liability: While we take utmost care in providing our services, Lucy's Cleaners shall not be held liable for any damages to property or belongings during the cleaning process, except in cases of gross negligence.Customer Satisfaction: We strive to ensure customer satisfaction with every service provided. If you are dissatisfied with any aspect of our service, please contact us within a reasonable timeframe to discuss a resolution.Changes to Terms and Conditions: Lucy's Cleaners reserves the right to amend or update these terms and conditions at any time without prior notice. It is the responsibility of the client to review the terms periodically for any changes.

Privacy Statement:

At Lucy's Cleaners, we are committed to protecting your privacy and ensuring the security of your personal information. This privacy statement outlines how we collect, use, and safeguard your data:

Information Collection: We collect personal information such as name, contact details, address, and payment information solely for the purpose of providing our services and communicating with our clients.

Data Usage: Your personal information is used to schedule appointments, process payments, and communicate with you regarding our services. We may also use your information to send promotional offers or updates with your consent.

Data Security: We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure.

Third-Party Disclosure: We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except where required by law or to facilitate the provision of our services (e.g., sharing your address with our cleaning staff).

Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations.

Cookies: Our website may use cookies to enhance your browsing experience. You have the option to disable cookies in your browser settings, although this may affect certain functionalities of the website.Policy Updates: We reserve the right to update or modify this privacy statement at any time. Any changes will be posted on our website, and by continuing to use our services, you accept the revised privacy terms.

If you have any questions or concerns about our terms and conditions or privacy statement, please contact us for further assistance.